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Online Repeat Request - CLICK HERE

Urgent notice from the dispensary team regarding Opening Hours

The Swan Practice Dispensaries 


Due to significant staff shortages and medication demand during the COVID-19 crisis, we have taken the incredibly difficult decision to reduce the hours the dispensaries are open to patients. This is in order to continue to offer the dispensing service by managing the workload safely with the staff numbers we currently have.

With effect from Wednesday 1st April, the dispensaries at both North End Surgery and Steeple Claydon Surgery will be open as follows:





Open 8am-12pm

Open 2pm-6pm



Open 2pm-6pm



Open 2pm-6pm



Open 2pm-6pm


Open 8am-12pm

Open 2pm-6pm


PLEASE NOTE: The dispensary at Verney Close Surgery is closed until further notice and your prescriptions will be managed from North End. 

The team have been under huge amounts of pressure.  Please can we ask that you use Patient Access to order your repeat medication or an email to

Please allow the 5 working days that we have requested and we will try to make sure your prescription items will be ready for you. We kindly request you don’t call the practice to ask if your prescriptions are ready at this difficult time.

The dispensary will aim to call back patients who have left messages with the reception team on the same day.

Thank you for your patience and understanding during this difficult time. 

We are trying our best.


Please keep safe

The Swan Practice Dispensary Team


Requesting Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions in the following ways:

  • Online – using Patient Access via the link at the top of this page. Registration is required -please ask at Reception.

  • In person – drop your repeat slip into the dispensary at your branch surgery. Letter boxes are available both in the waiting rooms and outside for when we are closed.

Please allow 2 full working days for your prescription to be processed and signed by your GP (not including weekends and bank holidays)

For dispensing patients please allow a further day for the prescription to be dispensed.

If your prescription goes to a pharmacy to be dispensed please check with them how long they will need to dispense the medication.

Online Prescriptions Requests for Under 16s 

If you are a parent or a guardian who requests repeat prescriptions for a child and would like to do this online then please email:

Please state the child's name, date of birth and we will reply with a link to an online form.


You can save money on NHS prescriptions by pre-paying for them. See the NHS website for details.

Practice Delivery Service

A delivery services is available for housebound patients: please ask at Dispensary for details


For patients who live more than a mile from a pharmacy, we are able to dispense medicines directly at the surgery, please ask at our dispensary for details.

All our surgeries have dispensaries that are open every weekday 08:00 – 18:00 (see the Opening Times page for details of closures). The service is convenient and often quicker for patients to have their prescriptions issued, rather than going to a pharmacy.

Acute Medication Requests

Please either contact dispensary to discuss or use the messaging service in Patient Access.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.


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