Changes in booking an appointment
At The Swan Practice we are constantly working to find better ways to give you the care you need. We have a range of clinicians: doctors, nurses and paramedics, ready to provide the most appropriate care for our patients in a safe timescale.
An effective way to achieve this is by assessing (triaging) patients prior to booking an appointment. For nearly 2 years now our Care Navigators, who answer your call, have been asking for brief details of patients’ problems and then directing to the most suitable member of the clinical team. This has meant that those needing urgent care get access to one of our team, the same day.
In December last year we launched an NHS-approved app, Ask NHS, which provides advice and helps to direct patients to the most appropriate point for prompt care; including symptom checking and booking an appointment at the practice following as assessment. This service is suitable for patients who feel they need to be seen soon. You can of course continue to call the practice during opening hours, if you prefer, but the app avoids any phone queue.
Over the last few years more and more patients have been using their computers and smart devices to arrange appointments online through Patient Access. If you want to make a routine appointment, where you are happy to wait a few days, perhaps to see a specific doctor, you can still use Patient Access (subject to availability).
We will closely monitor this new system to ensure it is safe and responsive and to see how well it is working and whether patients like it. Please share your views with us by using our Comments Form on the website.
Nurse Olivia is on-hand 24/7- Download the new app Ask NHS
The app is free to download on any mobile device and provides patients with a symptom checker, self-care advice and access to book the most appropriate GP appointment or direct you to NHS 111, if required.
Using the app can help you take more control of your own health. A virtual healthcare assistant, Olivia, will ask you a series of questions (approximately 15) to assess your symptoms in a clinically safe and NICE accredited way. Olivia will then recommend the most appropriate care for you which might be self-care advice via NHS Choices, appropriate GP appointment, GP call back or direction to urgent or emergency care.
For patients who need an appointment, the app can prioritise those patients into the most appropriate time slot based on their needs. You’ll be able to directly book an appointment without having to call the practice.
The Ask NHS app is available on both iOS and Android phones, smart devices. It is free to download from the App Store (Apple devices) or Google Play (Android devices). http://onelink.to/asknhs
PLEASE NOTE If you have an on-going problem which is being looked after by the GP, then please call the practice for an appointment which will provide continuity of your care.
Practice Closure - Practice Training Afternoon
The practice will be closed from 1pm, on the afternoon of Tuesday 30th April. If you require medical attention please call NHS111 by dialling 111. For all other enquiries, including prescription requests, please contact the practice when we open the following