You have a choice of:
- Advanced bookable appointments
- On the day appointments - mostly at Verney Close.
- Appointments within the next 24 hours
- Bookable telephone consultations
- Early Mornings and Saturday appointments available for advance booking only.
The receptionists’ aim is to help our patients get to the right service faster. This isn’t always the GP; some problems can be treated by the chemist, pharmacist, nurse or urgent care practitioner. The receptionists (now called care navigators) have been trained to possess additional skills in signposting patients to the appropriate service but they do not give medical advice. They are not assessing nor triaging and if you do not want to give them any information then this will not hinder your preference of seeing or speaking with a GP.
All patients are asked if the problem needs to be attended to “today” but if you are happy to wait we also have appointments for advance booking. A patient with an urgent problem should always get to speak to a doctor on that day.
Booking an Appointment
Telephone or Online
Please note, presenting in person will not guarantee an appointment that same morning
The same GP appointments are available online as via the telephone. Due to varying duration of nurse appointments, these are not available to book on line, please telephone.
You Have a Choice of Surgery
It is possible to be seen at either North End or Steeple Claydon, no matter which surgery you’re registered with but please call the appropriate surgery:
- North End (01280) 818600
- Verney Close (01280) 822777
- Steeple Claydon (01296) 733300
Your Appointment – Your Choice
We will attempt to book your appointment with the doctor of your choice but if they are not available you will be offered an appointment with another doctor. The receptionist will try to accommodate your preferred appointment time but this may not always be possible.
An urgent consultation is for a problem that cannot wait until the next routine appointment. If you feel your request is urgent then an appointment will be made with an available doctor. This consultation may be at North End, Masonic House or Steeple Claydon.
These appointments can be booked on the day and in advance. You may request the doctor of your choice, regardless of which surgery they are at. When making the appointment the receptionist will request some brief details and the doctor will call you back.
If the doctor requests that you make a follow up appointment, this should be a pre–booked appointment. Please make the appointment before you leave the surgery.
It is important that you arrive for your appointment on time, as late arrival causes additional waiting time for others. If you arrive more than ten minutes late you will be asked to rebook your appointment for another time.
Messages and Information
If you have some medical information which you would like to inform the doctor about, and you feel you do not need to see them, please let reception know and the information will be passed on to the doctor.
Our nursing staff offer a wide range of services please contact reception to make an appointment. Due to the variety of services available our receptionists will need to ask you what you are coming for to ensure you see the correct member of the nursing team.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.